Privacy Policy — pike luck Bangladesh

pike luck collects personal data from players across Bangladesh for the purposes of operating a safe, compliant, and high-quality gaming platform. We collect only what is necessary for those purposes. The categories of personal data we process are set out below.

1.1 Data You Provide Directly

When you register an Account, make a deposit, contact our support team, or interact with the Platform in any way, you voluntarily provide us with personal data. This includes:

• Registration data: Full legal name, date of birth, residential address, email address, and a mobile number associated with a Bangladeshi payment service (bKash, Nagad, Rocket, or Upay).
• Identity verification (KYC) documents: Government-issued photo identification such as a National Identity Card (NID), passport, or driving licence, submitted when you request your first withdrawal or when we require verification under our AML obligations.
• Payment information: The mobile banking number or account reference used to make deposits and receive withdrawals. We do not store full payment credentials — transactions are processed directly by bKash, Nagad, Rocket, and Upay.
• Communications data: The content of messages, emails, and support tickets you send to pike luck, including any attachments or documentation you share with our support team.
• Preference data: Your chosen game preferences, notification settings, responsible gaming limits, and any self-exclusion or cool-off requests you submit through your Account settings.

1.2 Data Collected Automatically

When you access and use the pike luck Platform, certain data is collected automatically by our systems, including:

• Device and connection data: IP address, device type and model, operating system and version, browser type and version, and mobile network operator.
• Usage data: Pages visited, time and duration of sessions, games launched, bets placed, betting markets accessed, deposit and withdrawal activity, and click patterns within the Platform.
• Location data: General geographic location derived from your IP address. We do not collect precise GPS-level location data.
• Session identifiers: Cookies and similar tracking technologies that help maintain your login session, remember your preferences, and protect your Account from unauthorised access. See Clause 4 for full details on cookies.

1.3 Data from Third Parties

In limited circumstances, pike luck may receive personal data about you from third parties, including:

• Payment providers (bKash, Nagad, Rocket, Upay) who confirm the status and reference of transactions associated with your Account.
• Identity verification and fraud prevention services that assist us in confirming the authenticity of KYC documents submitted by players.
• Responsible gaming databases and self-exclusion registers, where applicable, to assist us in honouring exclusion commitments.

pike luck processes personal data only for lawful purposes and only to the extent necessary for each specific purpose. The table below summarises our key processing activities, the purpose behind each, and the lawful basis on which we rely.

2.1 Account Management

We use your registration data to create and maintain your player Account, verify your identity, process login requests, and provide you with access to the full range of Platform features including cricket betting, slots, bingo, multi-bet, and live casino games.

2.2 Payment Processing

Your financial data and mobile payment references are used solely to process deposits to your Account Balance and to execute withdrawal requests to your registered bKash, Nagad, Rocket, or Upay account. We retain payment references in order to trace transactions in the event of a dispute and to comply with our anti-money laundering (AML) obligations.

2.3 Identity Verification & Fraud Prevention

We process KYC documentation and cross-reference it against fraud prevention databases in order to confirm that players are who they claim to be, are aged 18 or above, and are not using the Platform for money laundering or other financial crime. This processing is a legal obligation and a legitimate interest of pike luck as a responsible gaming operator.

2.4 Responsible Gaming Monitoring

Usage data and betting behaviour are analysed to identify signs of problem gambling, including unusually rapid escalation of stakes, long unbroken gaming sessions, or patterns consistent with chasing losses. Where such patterns are identified, our responsible gaming team may contact you to offer support tools. This processing is carried out as a legitimate interest of pike luck and in the interest of player welfare.

2.5 Customer Support

Communications data — including the content of support tickets, emails, and live chat transcripts — is used to respond to your enquiries, resolve disputes, and improve the quality of our support service. Support records are retained for a period of three years following your last interaction.

2.6 Marketing Communications

Where you have opted in to receive marketing communications, we may use your contact data and game preferences to send you personalised promotional offers, bonus notifications, and seasonal promotions relevant to the Bangladesh market (including Eid, Pohela Boishakh, and major cricket tournament promotions). You may withdraw your marketing consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any marketing sent prior to that withdrawal.

2.7 Platform Improvement & Analytics

Aggregated, anonymised usage data is used to analyse player behaviour across the Platform, identify technical issues, optimise game performance, and make informed decisions about new features. Where possible, analytics are performed on anonymised datasets that cannot be linked back to individual players.

2.8 Legal & Regulatory Compliance

pike luck is required by applicable law and our operating obligations to retain certain categories of player data for defined minimum periods. This includes transaction records, KYC documentation, and Account history. Retention periods are described in full in Clause 5 of this Privacy Policy.

pike luck does not sell your personal data to any third party. We may, however, share your data with a limited set of trusted partners and service providers strictly for the purposes described in this Privacy Policy. All third parties who receive your data are required to handle it securely and in accordance with data protection principles consistent with this policy.

3.1 Payment Providers

To process deposits and withdrawals, pike luck shares necessary transaction data with our supported payment providers: bKash, Nagad, Rocket, and Upay. The data shared is limited to what is required to execute and confirm the specific transaction. Each payment provider operates under its own privacy policy and data protection obligations.

3.2 Identity Verification Services

For KYC verification purposes, pike luck may share identity document data with specialist third-party identity verification providers. These providers are bound by strict confidentiality agreements and are permitted to use your data only to carry out the verification service on pike luck's behalf.

3.3 Game Technology Providers

pike luck's casino games and sports betting markets are powered by third-party technology providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data in order to deliver their game content, ensure RNG integrity, and provide technical support. Personal identity data is not shared with game technology providers.

3.4 Fraud Prevention & AML

In the course of our fraud prevention and anti-money laundering activities, pike luck may share data with industry databases and screening services used to identify suspicious patterns or verify the legitimacy of financial transactions. This sharing is carried out under our legal obligations and legitimate interests as a gaming operator.

3.5 Regulatory & Law Enforcement Authorities

pike luck will disclose personal data to competent regulatory authorities, law enforcement agencies, or courts of law where we are legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute criminal activity including fraud, money laundering, or match-fixing. We will notify affected players of such disclosures where permitted by law.

3.6 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of pike luck, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and of any material changes to data processing arrangements that result from it.

pike luck uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to protect your Account session, and to improve your overall experience. This clause explains what cookies we use, why we use them, and how you can manage your cookie preferences.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your language preferences, login session status, and chosen settings — so that the site functions correctly on your next visit and provides a more personalised experience.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You may manage or disable non-essential cookies at any time through your browser settings. Most modern browsers allow you to block all third-party cookies, clear existing cookies, or receive a notification before a cookie is placed. Please note that disabling strictly necessary cookies will impair the core functionality of the Platform, including your ability to log in and place bets.

4.4 Similar Technologies

In addition to traditional browser cookies, pike luck may use web beacons (also known as pixel tags) and local storage technologies on certain pages of the Platform. These serve similar purposes to cookies and are subject to the same opt-out mechanisms described in Clause 4.3 above.

pike luck retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes that may arise after an Account is closed. The following retention periods apply:

5.1 Active Accounts

For as long as your Account remains open and active on the Platform, pike luck retains all personal data associated with that Account, including registration data, transaction history, betting records, KYC documentation, and communications history.

5.2 Closed Accounts

Following Account closure — whether initiated by you or by pike luck — we retain your personal data for a minimum period of five (5) years from the date of closure. This retention period is required to:

• Comply with applicable anti-money laundering regulations that mandate retention of financial records
• Enable pike luck to defend or pursue legal claims that may arise following Account closure
• Maintain records of self-excluded players to prevent re-registration during an active exclusion period
• Respond to audits or investigations initiated by regulatory or law enforcement authorities

5.3 Marketing Data

Where you have opted in to marketing communications, your marketing preferences and contact details used for that purpose are retained for as long as you remain opted in. If you withdraw your marketing consent, we will cease all marketing communications within 7 days and remove your data from our active marketing lists, though a record of the consent and withdrawal may be retained for compliance purposes.

5.4 Anonymised Data

After the applicable retention period expires, pike luck will either delete your personal data securely or anonymise it such that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

As a player on the pike luck Platform, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days of receiving your request.

pike luck implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no digital system can guarantee absolute security, we apply industry best practices across all aspects of our data infrastructure.

7.1 Technical Measures

• SSL/TLS Encryption: All data transmitted between your device and the Platform is encrypted using SSL/TLS protocols, ensuring that your login credentials, payment references, and personal information cannot be intercepted in transit.
• Password Hashing: Player passwords are stored as one-way cryptographic hashes and are never stored in plain text. pike luck employees cannot view your password — only you know it.
• Access Controls: Access to personal player data within pike luck's internal systems is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication for internal systems.
• Firewall & Intrusion Detection: Our servers are protected by enterprise-grade firewalls and continuous intrusion detection monitoring to identify and respond to potential threats in real time.
• Regular Security Audits: pike luck conducts periodic security reviews and vulnerability assessments of the Platform and its data infrastructure to identify and remediate potential weaknesses.

7.2 Organisational Measures

• All pike luck personnel with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Third-party service providers are required to demonstrate adequate security standards before being granted access to any player data.
• Data breach response procedures are in place to ensure swift identification, containment, and notification in the event of a security incident affecting player data.

7.3 Your Responsibilities

The security of your Account also depends on you. You are responsible for keeping your password confidential, not sharing your Account credentials with any third party, and logging out of your Account on shared devices. If you suspect that your Account has been accessed without your authorisation, contact pike luck immediately at [email protected].

7.4 Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms as a player, pike luck will notify affected players without undue delay and will take all reasonable steps to minimise the impact of the breach. We will communicate the nature of the breach, the categories of data affected, and the steps we have taken and recommend you take in response.

pike luck reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When changes are material, we will notify registered players by email at the address associated with their Account at least 7 days before the revised policy takes effect. The current version of this Privacy Policy is always accessible on this page and is dated with the effective date shown at the top of the document.

8.1 Non-Material Updates

Minor clarifications, corrections of typographical errors, or updates to reflect changes in the law that do not materially alter how we process your data may be made without advance notice. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

8.2 Continued Use as Acceptance

Your continued use of the pike luck Platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should discontinue your use of the Platform and may request Account closure in accordance with the Account Closure provisions in our Terms & Conditions.

8.3 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data pike luck holds about you, please contact our Data Support team using the details below. We aim to respond to all privacy-related enquiries within 5 business days and to fully resolve data rights requests within 30 calendar days.

You may also review our related policies for a complete picture of how pike luck operates:

• Terms & Conditions — the full legal agreement governing your use of the Platform
• Responsible Gaming Policy — our commitment to player welfare, self-exclusion, and safe gambling tools
• About Us — the pike luck story, mission, and values
• FAQ — answers to common questions about registration, deposits, withdrawals, and account management